Same concierge
Widget, Smart Search, product-page assistant, and shopper agents — vertical knowledge, RAG, recommendation, sales, service, bundle.
Providara Private
AI concierge in your VPC
Same product as Cloud, plus customization, plus enterprise support — hosted in the customer’s VPC.
- Same product
- Customization
- Enterprise support
- Hosted in your VPC
What you get
Customization & support
Brand, category, knowledge, and workflows as the product supports. Implementation and ongoing support for enterprise clients.
In the customer VPC
Runs in their cloud account and private network. Database, storage, and model endpoint where applicable. Catalog and conversations stay there.
Cloud vs Private
| Cloud | Private (VPC) | |
|---|---|---|
| Core concierge | Yes | Yes |
| Customization | Yes | Yes — enterprise requirements supported |
| Hosting | Providara | Customer’s VPC |
| Data residency | Providara environment | Customer environment |
| Best for | Specialty stores, fast start | Enterprise / compliance-sensitive deployments |
Who it’s for
- Larger specialty brands and retailers
- Teams that need the concierge inside their own cloud network
- Organizations that require private hosting for catalog and conversation data
How it deploys
- 01Scope. Core setup plus customization requirements.
- 02Deploy. Providara into the customer VPC.
- 03Connect. Catalog, branding, knowledge, model endpoint as applicable.
- 04Go live. Same shopper experience on the storefront.
Support
Implementation, configuration, ongoing path
- Implementation support for enterprise clients
- Configuration of the core product and agreed customizations
- Ongoing support after launch, scoped with your team — in the same role as Custom Web Care