Service Agreement and Disclaimer

Basic and Standard packages: The Client performs self-service installation of the Providara AI Concierge on their Shopify store using Providara's instructions and private install link.

Premium package: Providara installs and configures the AI Concierge on the Client's Shopify store, including advanced customization and custom knowledge base (RAG) development where included in the package.

After successful installation, the Client receives a 7-day free trial during which storefront AI chat is fully active, subject to the Client configuring a supported AI API key and enabling the theme app embed.

• Setup package fees are one-time charges, not recurring Providara platform subscriptions.
• Payment is collected via Paddle.com (Merchant of Record) on providara.com after the trial period unless otherwise stated at checkout.
• If setup payment is not completed within the trial window, Providara may pause or disable storefront chat until payment is received.

Package pricing: Basic $399, Standard $699, and Premium $999 USD. See setup packages for current details.

Upon successful payment, the Client receives ongoing access to the installed system for that store, subject to compliance with these terms and our Terms of Service. Providara may deliver platform updates and optimizations without an additional platform subscription fee.

The Client is responsible for:

• Self-service installation (Basic and Standard packages)
• Providing and maintaining their own AI API key (Together AI or Grok)
• Paying AI usage fees directly to the AI provider
• Keeping the Providara AI Service theme app embed enabled on their Shopify store
• Ensuring their Shopify store domain matches the domain registered on the setup order

The Providara Shopify app is free to install. It connects the Client's store to Providara for product sync, embedded admin, and storefront chat via the app proxy. Setup fees are billed on providara.com, not through Shopify Billing.

Providara is not responsible for AI API costs, Shopify store performance, business revenue, conversion rates, or indirect damages. Providara's liability for the setup service is limited to the amount paid for the applicable setup package.

No refunds are issued after the AI system has been installed and the 7-day trial period has begun, except where required by applicable law. See our Refund Policy for details.

Setup checkout on providara.com is processed by Paddle.com. By purchasing a setup package, the Client also agrees to Paddle's Buyer Terms applicable at checkout.

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• Privacy Policy
• Refund Policy
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