Terms of Service

Providara is intended for businesses that operate an ecommerce website, a Shopify store, and/or a WooCommerce store. You must be at least 18 years old and authorized to bind the business you represent. You are responsible for ensuring that your use of Providara complies with applicable commerce laws, your own website policies, and the platform rules that apply to your deployment (including Shopify or WooCommerce and WordPress terms, as applicable).

You agree to provide accurate information and to keep your credentials secure. You are responsible for all activity under your account, including actions taken by team members you authorize.

How you connect Providara depends on the deployment you use. Permission to access the data described below lasts while the service is active and these Terms apply. Data practices are described further in our Privacy Policy.

Custom Web

You register your site domain, configure the widget, and embed the Providara script or loader on your ecommerce website. You provide catalog and optional RAG materials as supported by the platform so the concierge can guide shoppers on the registered site.

Shopify

Where you use a Shopify deployment, you install or connect Providara via the applicable app path. You grant us permission to access Shopify data only as needed to provide Providara. Our app requests read_products, write_products, and write_app_proxy scopes. We use these to sync product catalog data, route storefront requests through the app proxy, and store shop metafields (for example, widget configuration and welcome message). We do not access order history or Shopify Admin customer lists through our granted permissions.

WooCommerce

Where you use a WooCommerce deployment, you connect your store via API credentials and, where offered, a plugin, so we can sync product catalog data. You embed the Providara widget on your WooCommerce storefront.

Providara is an AI concierge for ecommerce websites. Custom Web is the primary offering: a one-time setup to embed the widget on an eligible ecommerce website. Shopify and WooCommerce are deployment options (managed setup and recurring subscription plans, respectively). Current offerings are described on providara.com/service.

Billing is processed by Paddle.com, which acts as the Merchant of Record. Custom Web and Shopify setup fees are billed on providara.com through Paddle. WooCommerce recurring plans are billed through Paddle as offered at checkout. Providara does not bill Shopify setup fees through the Shopify Billing API unless the product later changes.

After delivery or plan activation, you may receive a 7-day trial with active storefront or widget chat. If payment is not completed when due (including when a subscription renews and fails), we may pause or disable storefront chat or the widget until payment is received.

You are solely responsible for obtaining, securing, and paying for AI API keys and usage fees charged directly by your chosen AI provider (for example, Grok, Groq, or Together AI). Providara is not responsible for charges, outages, rate limits, or policy changes imposed by your AI provider.

By purchasing a setup package or subscription, you agree to Paddle's Buyer Terms. We may announce price changes for new purchases on our website; completed orders are governed by the terms and pricing in effect at the time of purchase.

Refunds are subject to our Refund Policy and our Service Agreement. Setup fees are generally non-refundable once the concierge has been delivered or activated for the registered Custom Web site or Shopify store and the trial period has begun, except where required by applicable law or as expressly stated in those documents.

Custom Web. Your website remains under your control. Providara provides the concierge service through the embed and related APIs. We do not host your full ecommerce site.

Shopify. Where you use a Shopify deployment, your use of Providara is also subject to Shopify's applicable terms, policies, and platform rules. Setup billing is handled through Paddle.com, not through the Shopify Billing API, unless the product later changes. Shopify does not process or manage Providara setup fees on our behalf.

WooCommerce. Where you use a WooCommerce deployment, your use of Providara is also subject to WooCommerce, WordPress, and hosting-provider rules that apply to your store. Billing follows the Providara plan you select and is processed by Paddle.

You agree to use Providara lawfully and in good faith. You must not:

• Use the service to harass, deceive, or mislead customers
• Upload or generate unlawful, infringing, or harmful content
• Attempt to reverse engineer, scrape, or overload our systems
• Resell or sublicense Providara without our written consent
• Use the AI concierge to make guarantees you cannot honor (for example, medical or legal claims)

You are solely responsible for the customer-facing experience on your storefront (Custom Web, Shopify, or WooCommerce), including how AI responses are presented, any disclaimers you provide, compliance with consumer protection and industry-specific regulations, and your obligations as data controller for end-customer interactions.

Providara uses artificial intelligence to generate recommendations and conversational responses based on your catalog, configuration, and connected AI provider. AI output may occasionally be inaccurate or incomplete. You should review important settings and monitor how the concierge represents your brand, products, and policies.

We do not guarantee that AI responses will be error-free or suitable for every situation, or that the service will increase sales or conversion rates. You remain responsible for final customer communications and business decisions made using the service.

Providara, including its software, design, and documentation, is owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use Providara while you have an active setup order, subscription, or valid service access and comply with these Terms, solely for your internal business purposes connected to the registered site or store.

You retain ownership of your store or site content, branding, and customer data. You grant us a license to use that content as needed to operate and improve the service, subject to our Privacy Policy.

We strive to keep Providara reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features with reasonable notice when practicable. Material changes to core functionality will be communicated through email or in-app notice.

Providara is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will meet your requirements or increase sales or conversion rates.

To the maximum extent permitted by law, Providara and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from your use of the service.

Our total liability for any claim relating to the service is limited to the amount you paid us for Providara setup fees and/or subscription fees in the twelve (12) months before the event giving rise to the claim.

You may stop using Providara at any time, depending on your deployment:

• Custom Web: remove the embed from your website and/or cancel the service in your account. We may disable widget tokens associated with your site.
• Shopify: uninstall the app from your store and cease use of the service.
• WooCommerce: disconnect the store, cancel the subscription, and/or remove the embed.

We may suspend or terminate access if you violate these Terms, fail to pay after the trial period or when payment is otherwise due, engage in abuse or misuse, or use the service in a way that poses risk to us or others.

Upon termination, your right to use Providara ends. We will handle account, site or store, and customer interaction data as described in our Privacy Policy, including deletion in response to Shopify compliance webhooks where a Shopify deployment applies. Sections that by nature should survive (including payment obligations, disclaimers, and limitations of liability) will continue to apply.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts located in Delaware, unless applicable law requires otherwise.

We may update these Terms from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes will be communicated by email or in-app notice where appropriate. Continued use after changes take effect constitutes acceptance of the updated Terms.